Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@myfluxora.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the address our customer support will provide during the process.

You can always contact us for any return questions at info@myfluxora.com.

Do you accept returns from the United States?

Yes, We accept returns for defective & non defective products.

How can customers return your products?

By mail.

Do you accept exchanges?

Yes, we accept exchanges.

How will customers get the return label?

Download/print.

What is the restocking fee?

No restocking fee.

Can I cancel my order?

If you change your mind before receiving your purchase, we may accept cancellations at any time before the item is sent. Reach out as soon as possible to info@myfluxora.com and we will let you know.

How much will customers pay for return shipping?

The customer will have to bear the return shipping cost.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us

Address: 6641 N Lamar St, Arvada, CO, 80003, United States

Phone: +1 (302) 213 6322

Email: info@myfluxora.com

Customer Service: Monday to Friday 9:00 AM - 5:00 PM (EST)